The Public Grievance Redress And Monitoring System (PGRAMS), is an online computerised system which has been developed with an objective of speedy redress and effective monitoring of the grievances besides providing a fast access to the public. It offers the following facilities:

Upon clicking at "Lodge Your Grievance" option, you will be provided with an electronic Grievance Redress Form wherein you are required to fill-up your personal and grievance particulars in the boxes provided for against the respective titles. The boxes with titles prefixed with "*" should be filled-up compulsorily without fail. Other entries would definitely help to provide more information about your case.

You may follow the messages given along with the titles. There are mainly three types of entry options: a) Boxes with white spaces wherein you have to just click and enter the details such as Name, Password, Address, etc. b) Two or Three circles wherein you have to just click the appropriate circle of your choice such as Gender c) Boxes marked with arrow wherein you have to just click on the arrow to view a pull down list for selecting your choice.

The information pertaining to following titles, could be furnished in the manner illustrated below:

After completing all your entries, ensure the correctness of the entries and click the SUBMIT button. Upon submitting, your grievance will get registered in the database and a registration number will be flashed on the screen. You are required to note down the same for all your future references.

You can use this registration number for sending clarifications, sending reminders, finding out the status and changing your password.